Effective Date: 30 July 2026

At Rainbow Call Taxi Hosur, we strive to provide reliable, transparent, and customer-friendly taxi services. This Cancellation & Refund Policy explains how booking cancellations, refunds, and advance payments are handled. By booking our services, you agree to the terms outlined below.

1. Booking Confirmation

A booking is considered confirmed only after our team accepts your booking request and assigns a driver or vehicle for the trip. Confirmation may be provided through phone call, WhatsApp, SMS, or any other communication channel used by Rainbow Call Taxi Hosur.

2. Cancellation Policy

Customers may request cancellation before a driver or vehicle has been assigned to the booking.

Once a vehicle and driver have been allocated and dispatched to the pickup location, the booking is considered active and cancellation requests will not be eligible for any refund.

3. Refund Policy

Refunds will not be provided under the following circumstances:

• A driver has already been assigned for the trip.
• The vehicle has been dispatched to the pickup location.
• The customer cancels the booking after confirmation.
• The customer is unavailable at the scheduled pickup location.
• Incorrect pickup, drop, contact, or booking details are provided by the customer.
• The trip cannot proceed due to reasons attributable to the customer.

4. Advance Payments

Advance payments made for confirmed bookings are generally non-refundable once the driver or vehicle has been allocated for the trip.

Any exceptional refund request will be reviewed solely at the discretion of Rainbow Call Taxi Hosur. Approval of such requests is not guaranteed and will depend on the circumstances of the booking.

5. Payment Methods

We currently accept payments through the following methods:

• Cash
• UPI Payments
• Bank Transfer (where applicable)

Payment instructions will be shared with the customer during booking confirmation.

6. Vehicle Attachment Payments

Vehicle attachment payments, commissions, operational charges, revenue sharing, and settlement terms applicable to vehicle owners or business partners are governed separately through individual Vehicle Attachment Agreements entered into with Rainbow Call Taxi Hosur.

7. Service Delays

Refunds will not be provided for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Heavy traffic conditions
• Weather conditions
• Road closures or diversions
• Government restrictions
• Public events
• Natural disasters
• Vehicle breakdown due to unavoidable circumstances

We will make every reasonable effort to minimise delays and keep customers informed whenever possible.

8. Contact Us

If you have any questions regarding our Cancellation & Refund Policy, please contact us.